Privacy policy

Last updated: July 2024

This Privacy Policy describes how Crafty Manatee Makes collects, uses, and discloses your personal information when you visit, use our services, make a purchase from or otherwise communicate with me. This policy does not apply to the practices of third parties that I do not own or control.

By accessing and using this site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most recent version of the Privacy Policy will always be posted on the site, with the "Last updated" date updated to reflect the latest date of revision.

What Personal Information I Collect

The types of personal information I obtain about you depends on how you interact with and use the site. “Personal information" is information that identifies, relates to, describes or can be associated with you.

In order to fulfill your order, I collect your personal information including name, email, address, payment information, and order details, including additional information you may provide in order to fulfill a custom or personalized order. I collect your name and email when our Contact form is submitted, with or without an accompanying order.

I also automatically collect certain information about your interaction with the site (“Usage Data") through the use of cookies, pixels and similar technologies. Usage Data may include information about how you access and use the site, device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the site.

Finally, I may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support the site, such as Shopify.
Payment processors, who collect payment information to process your payment in order to fulfill your orders and provide you with products or services you have requested.

Any information I obtain from third parties will be treated in accordance with this Privacy Policy. I am not responsible or liable for the accuracy of the information provided to me by third parties and am not responsible for any third party's policies or practices.

How I Use Your Personal Information

Providing Products and Services. I use your personal information to provide you with the services offered by this site, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. I use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the services and advertising on our site and other websites.
Security and Fraud Prevention. I use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the site and register an account, you are responsible for keeping your account credentials safe. I highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact me immediately.
Communicating with you. I use your personal information to provide you with customer support and improve my service. This is in my legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Like many websites, my site uses Cookies. For specific information about the Cookies that I use related to powering my store with Shopify, see https://www.shopify.com/legal/cookies. I use Cookies to power and improve our site (including to remember your actions and preferences), to run analytics and better understand user interaction with the site and services (in our legitimate interests to administer, improve and optimize the Services). I may also permit third parties and services providers to use Cookies on the site to better tailor the services, products and advertising across other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how I share information with third parties such as our advertising partners.

How I Disclose Personal Information

In certain circumstances, I may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on my behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners, including Shopify, to provide services and advertise to you. Other business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request or otherwise consent to my disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
To comply with any legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

I do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The site enables you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the site, this content will be public and accessible by anyone.

I do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. I am not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our site provides links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. I do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, I may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that I hold about you, including details relating to the ways in which I use and share your information.
Right to Delete. You may have a right to request that I delete personal information I maintain about you.
Right to Correct. You may have a right to request that I correct inaccurate personal information I maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information I hold about you and to request that I transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, I will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the site.

I use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how I process your personal information, please contact me using the details provided below. If you are not satisfied with my response to your complaint, depending on where you live you may have the right to appeal our decision by contacting me using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please submit your information to the Contact form on this site and I will respond to you promptly via email.